This error generally means the worker in NEST is set up as ineligible for UK tax relief, while in payroll® they receive tax relief, which is the default setting.
The tax relief settings on NEST must match those on paiyroll®.
Tax Relief/Status #
Tax status in NEST #
You can verify that in Workers > Manage your workers, select the worker, and scroll to the section:
Tax information details
National Insurance number AB 12 34 91 C
Eligible for UK tax relief*. No
Steps to correct #
- If the worker is not eligible for tax relief, then update the AE pay item in paiyroll® and tick the input No tax relief
- If they are eligible, then update the worker’s details on NEST