Applies to P6 P9 SL1 SL2 PGL1 PGL2 Notices #
The system is generally set up to automatically retrieve tax code notices from HMRC using DPS (Data Provisioning Service).
You can check the DPS submissions in My data feeds. Select the UpdatePAYE or UpdateSL (Student Loan) tabs to see the respective notices that may have been retrieved. Also, you can move backwards and forwards through the historic submissions using the Previous and Next buttons:
Any retrieved tax codes or SL notices will be automatically applied to the PAYE or SL (student loan) pay items.
Pay Item Editor: Show all #
Usually, PAYE and SL Pay Items are hidden for convenience. You can show these by clicking the Show All tick box:
If you need to manually apply a paper tax code, please enter the Tax Code Week1Month1 and Effective date (along with any Previous pay or Previous tax if supplied) and click Update.
Tax codes are validated and the the mini payslip will be displayed which allows you to confirm that the tax code has been entered and is operating correctly.
You can then un-tick Show all to revert to the normal view.
Change Notice Options to Online #
Before we can access the DPS service, all notice options need to be set to online in your HMRC PAYE service. If you are not receiving online tax code notices, they may not be enabled on your account. To change notice options, log-in into your HMRC gateway account and navigate to:
Messages > PAYE for employers messages > Change how you get tax code and student loan notices
Ensure all options are set to YES and press NEXT (noting that only future notices issued after this change will be available online for this data feed):
The way the HMRC DPS service works is it either publishes paper or online notices. Unfortunately, changing the option above will not retrospectively provide historical online notice for us to collect if you’ve been receiving paper notices. It is only from the point of switching which will enable future new online notices. This means changing the date on the DPS Data feed will also have no effect.
Issue: no tax code notices are being received #
If the DPS data feed is running, but you are not receiving tax notices, try the following:
- The most likely cause of no notices is that your HMRC online account has not been set to online. Please follow the instructions above to change to online notices.
- Sometimes the HMRC system does not work properly and you may be able to turn online notices off, wait 24 hours and then turn them on again.
- If you have tried both options above, then there is a more fundamental issue with the HMRC DPS service for your account and in this case you will need to contact HMRC who can re-enable it again