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Automatic Enrolment (AE) FAQ

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Why is my employee Opt-in not working? #


paiyroll® Opt-in date is the date the notice was received. As per The Pension regulator (TPR), we only process opt-in dates on the next pay period after receiving it. If you want Opt-In to operate in the current pay period, you must enter a date before the current pay period starts.


Where do I enter pension scheme details? #

Set up > Pay definitions > Group by Schemes

Update the pension scheme to view the settings.

If you have multiple pension schemes, check which scheme applies to each worker on their respective Pay Item Editor.


How do I enrol an employee who previously opted out? #

Pay Item Editor

On the AE Pay Item, set the Opt-in date as required

Click Update

On the Mini-payslip, you will see the AE pension deduction being taken and also an Opt-in enrolment on… payslips message


Where can I find out how our pension enrolment is set up? #

  1. Documents > Preapproval summary 2 sheet AE gives you complete auto-enrolment information on every worker. 
  2. Setup > Pay Definitions and search for your scheme(s)
  3. The worker’s AE Pay Item input values

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