Login Help Guide

Use this guide to troubleshoot login issues.

Administrator #

1. Have you sent an email from your desktop mail program using copy/paste from the Employee setup screen in paiyroll® and checked if the employee can receive an email at the address on paiyroll®?
   
   
2. Has the employee navigated to www.login.paiyroll.com and clicked Reset password? And entered their password?:

3. Have you navigated to www.login.paiyroll.com and clicked Reset password? then entered the employee’s email (from step 1 above_ and clicked Reset my password to send an email to the employee.
4. Has the employee tried SSO or Facebook/ Google/ Apple login?

Employee #

1. Is your email linked to Facebook/ Google/ Apple? If so Have you tried Facebook/ Google/ Apple login?
2. Does your company have SSO – have you tried your company’s SSO login?
3. Have you checked your spam and junk folder?